Edwins Payroll Bureau Limited

A business that engaged this Birmingham bureau to handle its payroll for roughly a year describes the arrangement as deeply unsatisfactory. According to the account, hourly rates were calculated incorrectly, the hours recorded were consistently wrong and statutory pay was not processed properly. Payments sometimes failed to arrive in employees' bank accounts on the expected date, which added to the disruption.

The customer says the bureau did not accept responsibility when these mistakes came to light, and describes each pay day as something to be feared as a result. The experience is presented as a continuing pattern of inaccuracy rather than a single slip, with the owner portrayed as unable to produce reliable figures. The feedback concerns payroll processing and statutory pay, and the writer's closing point is a warning to other businesses against using the firm.