Jaccountancy holds a 4.9 rating from 239 Google reviews. Reviewers, several with the firm for multiple years, describe a personal, responsive service, with Jay and Martha named repeatedly for explaining accounts clearly, answering calls promptly and taking time to understand each client's business. A number of clients say they moved to Jaccountancy after a poor experience elsewhere and found the switch reassuring and efficient. One reviewer, however, described a negative experience after ending their contract, citing a dispute over final accounts preparation, a VAT documentation issue and a data handling complaint, so it may be worth clarifying end-of-contract arrangements in advance.
Reviews
4.9 / 5 · 239 totalI’ve used Jaccountacy for 3 years and have now left them. Despite paying for a full years accounts they won’t prepare the final accounts unless I subscribe for another year claiming they have done them this year (the previous year’s accounts that I had already paid for) During the last year I’ve had an accountant that didn’t realise they needed receipts to see what VAT could be reclaimed and was told they would provide accountants training on ‘VAT documentation procedures’. Jay was looking into this but never bothered getting back to me. Ive had a data breech where my complaint was sent to someone outside of the company. They pay £8 for positive feedback so be warry about what you read on here. I wouldn’t recommend.
Jay and Mai have helped so much after a difficult time With the other accountants Jaccountancy have done so much for me in a short time I have been with them I can't thank them enough Well worth recommend them They go that extra mile for you every time And all ways respond very quickly if you need them 100% well worth recommend Jaccountancy Big thank you
I've been using Jaccountancy for a couple of years now, They're absolutely fantastic. Martha is my main point of contact and is always happy to answer the phone to me when I have any questions. They make everything so simple to understand and really take the stress out of running a business. 10/10, I'd highly recommend them to any business.
Excellent service from start to finish. Martha was professional, friendly and incredibly helpful throughout. She made everything clear and stress free. I couldn’t recommend Jaccountancy enough for their efficient, knowledgeable and personable approach. Thank you Martha and the team at Jaccountancy
I’ve been with Jay and the team for over 3 years now, and honestly, they’ve been a crucial part of my business journey. What sets them apart is how personal the service feels they don’t just handle your accounts; they actually take the time to really understand you, your goals, and how your business works. I've referred a few friends over since I've been with them and they all have had the same experience. A brilliant company with a professional team and always going the extra mile. Highly recommend them to anyone!!
I had a fantastic experience with Jaccountancy! They were really lovely to deal with from start to finish. Ella, in particular, made the whole process so clear and easy to follow, and everything was handled promptly. I really appreciate their professionalism and efficiency. I wouldn’t hesitate to recommend them to anyone needing accounting services. Thanks to Jay, Ella, and the team!
Jaccountancy has been a lifesaver! I was left high and dry by a previous accountant, and feeling incredibly stressed. From my first contact, Jaccountancy was reassuring and incredibly helpful. They took the time to understand my situation and worked in a professional and speedy manner to resolve everything. Their expertise and efficiency are truly outstanding. I'm so grateful for their support and highly recommend them.